Refund policy

Return & Refund Policy
Last updated: March 5, 2025

At Pump Pal, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our return and refund policy.

1. Return Eligibility

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, the item must be:

- Unused, in the same condition as received.

- In its original packaging with all accessories included.

- Free from damage, wear, or alterations.

Some items are non-returnable, including:

 - Gift cards.

- Personal care items (e.g., massage rollers, resistance bands) for hygiene reasons.

- Final sale or clearance items.

2. Return Process

1. Contact Us: To initiate a return, email us at contact@getpumppal.com with your order number and reason for return.

2. Receive Authorization: We will review your request and provide a return authorization (RA) number along with return instructions.

3. Ship the Item Back: Send the product back to our designated return address. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).

4. Inspection & Processing: Once received, we will inspect the item and process your refund within 7-10 business days.

3. Refund Policy

Approved refunds will be credited to the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

If a return is denied (e.g., used or damaged items), we will notify you via email.

Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at contact@getpumppal.com.

If the replacement item is out of stock, a refund will be issued instead.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

- Check your bank account again.

- Contact your credit card provider, as it may take time for the refund to be officially posted.

- If the issue persists, email us at contact@getpumppal.com.

6. Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect item, contact us within 5 days of delivery with a photo of the issue.

We will send a replacement or issue a full refund, including shipping costs.

7. Cancellations & Order Modifications

Orders can only be canceled or modified within 12 hours of placement. Once processed for shipping, cancellations are not possible.

If an order has already been shipped, you will need to initiate a return upon receipt.

8. Contact Us

For any return or refund inquiries, please contact us at:

📧 Email: contact@getpumppal.com

By purchasing from Pump Pal, you acknowledge that you have read and agree to this Return & Refund Policy.